Defense Machinism (Customers & Brands)

Pr campaigns that are inclusive to their targets let them be part of the solution by allowing their opinions to be voiced out through their PR strategies. As much as PR is more about influencing the views of others about a certain subject, in oder to be more impactful in doing so, you should let the people you are trying to influence to be part of the solution through allowing them to be part of the process that will change their views and perspective about your brand. For example: we have Brand x that has being getting blows in the media for offering products that are not of good quality as the customer expects them to be These results in the customers lack of trust towards Brand x, and now the customers decided to no longer support Brand x. Brand now starts to experience a decline in sales. As a solution, Brand x decides to launch a campaign where customers of brand x will send recommendations. This will be ways to be used in their approach in making Brand ...